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Terms and Conditions

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TERMS & CONDITIONS

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Effective Date: January 11, 2026

By using this website you agree to these terms.

Use:

Must be 18+ or have parental permission.

Products:

Natural variation may occur.

Pricing:

Prices subject to change.

Orders:

Subject to availability.

Shipping:

Shipping rates and Delivery times vary.

Returns:

Opened/custom items may not be returnable.

Intellectual Property:

All content belongs to Gordon Family Lavender Farm and the sole proprietors of this business.

Third Parties:

We are not responsible for the policies of Godaddy.com or any other third party processing agencies.

Liability:

Not responsible for misuse or reactions.

Governing Law:

State of California

Contact:

Gordon Family Lavender Farm

gordonfamilylavenderfarm@gmail.com

1-(530)-355-0115

Return and Refund Policy

Return & Refund Policy

Gordon Family Lavender Farm

Effective Date: January 11, 2026

We take pride in the quality of our handcrafted lavender products and want you to be fully satisfied with your purchase. Please review our policy below.

1. Returns

Due to the nature of our products, we are unable to accept returns on:

Opened or used items
Perishable goods
Custom or personalized products
Digital products or gift cards

Unopened, unused items may be eligible for return within 14 days of delivery.

To request a return, please contact us at:
gordonfamilylavenderfarm@gmail.com

Include your order number and reason for return.

2. Damaged or Incorrect Orders

If your order arrives:

Damaged
Defective
Incorrect

Please contact us within 14 days of delivery with:

Your order number
Photos of the issue

We will happily offer a replacement or refund.

3. Refunds

Once approved:

Refunds will be issued to the original payment method
Processing time: 5–10 business days (varies by bank)

Shipping costs are non-refundable unless the error was ours.

4. Return Shipping

Customer is responsible for return shipping unless item was defective
We recommend using a trackable shipping service
We are not responsible for lost return packages

5. Exchanges

We currently offer exchanges only for:

Damaged items
Incorrect items sent

6. Cancellations

Orders may be canceled within [X hours] of purchase if they have not shipped.
Once shipped, orders cannot be canceled.

7. Allergies & Sensitivities

Our products contain natural botanicals and essential oils.
Please review ingredients carefully.
We are not responsible for allergic reactions.

8. Contact Us

Gordon Family Lavender Farm
📧gordonfamilylavenderfarm@gmail.com
📞 1-(530)-355-0115